TOTAL QUALITY MANAGEMENT. Journal of Engineering, [S. l.], v. 10, n. 3, p. 345–358, 2024. DOI: 10.31026/j.eng.2004.03.05. Disponível em: https://joe.uobaghdad.edu.iq/index.php/main/article/view/3373.. Acesso em: 25 jul. 2024.