Complaint Policy

Problem & solution in research & publication
This procedure applies to complaints about the policies, procedures, or actions of the Journal of Engineering editorial staff. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.  Please write your complaint with journal title, vol. no., issue no., paper ID, paper title, page no. 

Our definition of a complaint is as follows:
- The complainant defines his or her expression of unhappiness as a complaint.
- We infer that the complainant is not simply disagreeing with a decision we have made or something we have published (which happens every day) but thinks that there has been a failure of the process - for example, a long delay or a rude response - or a severe misjudgment.
- The complaint must be about something that is within the responsibility of the Journal of Engineering - content or process.

Journal of Engineering are aware of the complaints stated below: 
1)          Authorship complaints
2)          Plagiarism complaints
3)          Multiple, duplicate, concurrent publication/Simultaneous submission
4)          Research results misappropriation
5)          Allegations of research errors and fraud
6)          Research standards violations
7)          Undisclosed conflicts of interest
8)          Reviewer bias or competitive harmful acts by reviewers

Policy for Handling Complaints
If the Journal receives a complaint that any contribution to the Journal infringes copyright or other intellectual property rights or contains material inaccuracies, 
libelous materials or otherwise unlawful materials, the Journal will investigate the complaint. 
The investigation may include a request that the parties involved substantiate their claims. 
The Journal will make a good faith determination whether to remove the allegedly wrongful material. 
A decision not to remove material should represent the Journal's belief that the complaint is without sufficient foundation, or if well‐founded, that a legal defense or exemption may
 apply, such as fair use in the case of copyright infringement or truthfulness of a statement in the case of libel. 
Journal should document its investigation and decision.
We strive to ensure that all of ABC Journals are of the highest quality and are free from errors. 
However, we accept that occasionally mistakes might happen. 
If you have a complaint with our editorial or your subscription, please follow the links below. 

Editorial Complaints Policy  
The Managing Editor and staff of Journal of Engineering will make every endeavour to put matters right as soon as possible in the most appropriate way, offering a right of reply where necessary. As far as possible, we will investigate complaints in a blame-free manner, looking to see how systems can be improved to prevent mistakes from occurring.

Guiding Principles 
Our general approach to complaints is that they are a rare but inevitable part of a process that involves putting together complex material at great speed. We accept that we make mistakes and try to treat all complaints with urgency, however small. We believe that timely solutions can prevent problems escalating. All substantial errors and complaints are referred to senior managers within the company as a matter of course. 

How to make a complaint?
The procedure outlined below aims to be fair to those making complaints and those complained about.
All complaints will be acknowledged within three working days.
If possible a definitive response will be made within two weeks. If this is not possible an interim response will be given within two weeks. Interim responses will be provided until the complaint is finally resolved.
If the complainant remains unhappy, complaints should be escalated to the editor, whose decision is final.

What to do 
Complaints about editorial content should be made as soon as possible after publication, preferably in writing by email to: [email protected] 
You can also use Skype to talk with us on Journal of Engineering and ask to speak to the consulting editor of the journal you wish to complain about. 
Journal of Engineering contain a number of double-blind peer-reviewed articles. Our publication ethics and publication malpractice statement is mainly based on the Code of Conduct and Best-Practice Guidelines for Journal Editors (Committee on Publication Ethics, 2011) provided by the Committee on Publication Ethics (COPE), an organisation covering academic journals. It will investigate complaints that members have not followed the COPE Code of Conduct for Journal Editors.